Return eligibility
You can request a return within 30 days after receiving your item. To be eligible, an item must be in the same condition you received it, unworn or unused, with tags and in its original packaging. You’ll also need the receipt or proof of purchase.
Start a return
Email suehernandez19733@gmail.com to start a return. If your return is accepted, you’ll receive a return shipping label and instructions. Items sent back without first requesting a return will not be accepted.
Damages and issues
Inspect your order when it arrives and contact us right away if an item is defective, damaged, or incorrect.
Exceptions and refunds
Sale items and gift cards cannot be returned. Some items, including perishable goods, custom products, personal care goods, and hazardous materials, are also non-returnable. After a return is received and inspected, you’ll be notified about the refund decision.